The version 4.5 update is free for existing users. We continue to recommend only Apple’s adapters as well as Apple, Canon or TetherTools USB cables. The cause in all cases was the cheap aftermarket Lightning to USB or USB C-to-A adapter the customer tried to use. During the last couple of months we’ve received a few support requests complaining about non-working USB tethering. To use USB tethering on iPhone and iPad, iOS/iPadOS 13.4 or later is required. The latter is a great way to have the app and the Getting Started Guide open side-by-side while you’re doing your very first Wi-Fi pairing, for example.
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History logs can be accessed via the Files app on both iPhone and iPad, and ShutterCount now fully supports slide over and side-by-side multitasking on iPads. The EOS Info software allows you to examine Canon camera shutter count along with other information related to a particular model, such as a firmware update, battery charge, and serial number. With this release the iOS version gains a few new features. ShutterCount is certified to work with 97 Canon EOS (including recent ones), 65 Nikon and 29 Pentax camera models. Speaking of bugs, we’ve fixed a crash that could happen when IPTC information is set to a camera having no IPTC set before, and another one in the iOS version’s copyright info template editor. Update: firmware 1.1.0 is still unusable for Wi-Fi. Besides this, you could even download the EOSInfo.
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Tornado SCF (free version) worked for me. You install the software, plug your camera into your computer, and discover tons of information on the spot. I’ve also tried a few websites where you can upload a photo and get the shutter count but that also doesn’t work. This is one of the many R5 bugs that Canon should urgently fix with a firmware update, but for now I would recommend to forget Wi-Fi and use USB instead – it works even on iOS. I use windows and none of the software is working to find out the shutter count. So if you must use Wi-Fi, then be prepared to brew a coffee while the camera connects. Slowness kicks in after the last step of the pairing is done on the camera, as well as in case of all subsequent connections. The same happens with Canon’s own EOS Utility 3 software, just its badly designed, slow-to-operate user interface covers most of this time. Normally a Canon EOS camera would establish a Wi-Fi connection in a second or two, but for the R5 it may take 40-60 seconds. Since the app supports Wi-Fi connections in EOS Utility (Remote control) mode, it’s time to bring another gross R5 fault to the spotlight: glacially slow Wi-Fi connections. The headline feature is Canon EOS R5 support. The latest update to my ShutterCount app is now available for both Mac and iOS on the respective App Store.